At David Ramzy, we want you to be delighted with your purchase. If you are not completely satisfied, we offer a straightforward returns process for eligible items, subject to the conditions outlined below.
Return Eligibility
- Full-Price Items: Subject to the below, you may return any full-price item within 7 days of receiving your delivery, provided the item is unused, in its original condition, and accompanied by the original packaging and documentation. For the purposes of this return policy, items purchased using our newsletter sign-up discount will be considered full-price.
- Earrings: For hygiene reasons, earrings cannot be returned or exchanged unless they are faulty. Faulty earrings will be assessed on a case-by-case basis, and returns will be accepted only if the fault is verified by our team.
- Afterpay: Purchases where the payment method is Afterpay are not eligible for a refund.
Return Process
To initiate a return, please contact us at hello@davidramzy.com within 7 days of receiving your order. Include your order number and a brief description of the reason for the return. We will provide you with instructions to arrange the return. Items returned without prior authorization may not be accepted.
Shipping Costs
-
The cost of return shipping is the responsibility of the customer.
-
Original shipping costs for delivering the product are non-refundable.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within a reasonable timeframe. Please note that original shipping costs and return shipping costs are non-refundable.
Faulty Items
If you believe an item, including earrings, is faulty, please contact us at hello@davidramzy.com with details and, if possible, photographic evidence of the issue. We will assess the item and, if deemed faulty, provide a replacement or refund as appropriate.
Contact Us
For any questions about our returns policy or to initiate a return, please email us at hello@davidramzy.com. Our team is here to assist you.
David Ramzy reserves the right to update or modify this returns policy at any time without prior notice.
