Figaro Gold Chain

Chaque pièce portant la mention « sur commande » est fabriquée artisanalement à la demande par nos artisans à Sydney, en Australie. Veuillez prévoir un délai de fabrication de 7 à 14 jours (hors délai de livraison).

Les articles marqués « en stock » sont prêts à être expédiés. Nous nous efforçons d'expédier les articles en stock dans un délai d'un jour ouvrable suivant la réception de votre commande.

La livraison est actuellement disponible uniquement en Australie et aux États-Unis. La livraison express est offerte pour chaque article. Toutes les expéditions sont effectuées par Australia Post Express ou DHL, et les informations de suivi vous seront envoyées par courriel dès l'expédition de votre commande.

La livraison en Australie prend généralement entre 1 et 3 jours ouvrables pour les zones métropolitaines.

Pour le moment, la livraison internationale est uniquement disponible aux États-Unis via DHL. Veuillez noter que les droits de douane et taxes applicables seront à votre charge.

Si vous souhaitez passer une commande en dehors de l'Australie ou des États-Unis d'Amérique, veuillez nous contacter par e-mail ou via le formulaire de notre site web et nous ferons de notre mieux pour traiter votre commande.

At David Ramzy, we want you to be delighted with your purchase. If you are not completely satisfied, we offer a straightforward returns process for eligible items, subject to the conditions outlined below.

Return Eligibility

1. Full-Price Items: Subject to the below, you may return any full-price item within 7 days of receiving your delivery, provided the item is unused, in its original condition, and accompanied by the original packaging and documentation. For the purposes of this return policy, items purchased using our newsletter sign-up discount will be considered full-price. 
2. Earrings: For hygiene reasons, earrings cannot be returned or exchanged unless they are faulty. Faulty earrings will be assessed on a case-by-case basis, and returns will be accepted only if the fault is verified by our team.
3. Afterpay: Purchases where the payment method is Afterpay are not eligible for a refund. 
4. Bespoke: Bespoke pieces cannot be returned or exchanged. However, we always want to ensure that you are happy with your piece - if you wish to make any adjustments to your bespoke pieces, we will work with you as best as possible to accomodate any changes or adjustments you wish to make. 

Return Process

To initiate a return, please contact us at hello@davidramzy.com within 7 days of receiving your order. Include your order number and a brief description of the reason for the return. We will provide you with instructions to arrange the return. Items returned without prior authorization may not be accepted.

Shipping Costs

• The cost of return shipping is the responsibility of the customer.
  
• Original shipping costs for delivering the product are non-refundable.
  

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within a reasonable timeframe. Please note that original shipping costs and return shipping costs are non-refundable.

Faulty Items

If you believe an item, including earrings, is faulty, please contact us at hello@davidramzy.com with details and, if possible, photographic evidence of the issue. We will assess the item and, if deemed faulty, provide a replacement or refund as appropriate.

Contact Us

For any questions about our returns policy or to initiate a return, please email us at hello@davidramzy.com. Our team is here to assist you.

David Ramzy reserves the right to update or modify this returns policy at any time without prior notice.